If you see an error such as:
IncidentIo: Unexpected value 'team_memberships_manage'
this indicates that the Incident.io API key being used includes a scope that Cortex does not support. Cortex validates Incident.io API keys against a strict set of allowed scopes, and any additional or unsupported scopes will cause the integration to be rejected, even if the required scopes are present.
In this case, the team_memberships_manage scope is not supported by Cortex and will trigger this error.
To resolve the issue:
Create a new API key with only the following scopes:
- Create incidents
- View all incident data, including private incidents
- View data like public incidents and organization settings
- View catalog types and entries In Cortex, go to Integrations → Incident.io.
Edit the integration and replace the existing API key with the newly created one. Save the configuration and re-test the integration.For more information, see the Incident.io integration prerequisites.