Many of our customers choose to run the Cortex application in a self-hosted environment. In some cases, backend application logs are needed to support troubleshooting efforts. To simplify the process of collecting and packaging these logs, you can use Cortex’s built-in tooling, Brain Freeze CLI.
Once installed, you can use brain-freeze k8s logs [options] to fetch the logs for all Cortex related deployments.
You can use brain-freeze k8s dump [options] to dump all installation information.
Post-installation, to provide Cortex with your setup configurations, you can use /brain-freeze
backend info --token="[CORTEX PAT]" --url="[BACKEND HOST]" to get this information. Cortex PATs can be created in Settings -> Personal access tokens in the app.
All commands create a data folder that can be uploaded to a support ticket which will contain the data needed for the Cortex team to debug the issue.
To view other debugging methods available with Brain Freeze, visit our Debugging documentation.
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