Issue: Workday teams are being imported manually after confirming the report structure is valid, but the hierarchy still does not populate in Cortex.
Explanation:
Workday team hierarchy in Cortex is generated only through the Workday Auto Import feature. When teams are imported manually, Cortex treats each team as an independent entity and does not apply hierarchical relationships, even if the Workday report itself contains the correct structure. The hierarchy is built exclusively during the automated sync process.
Solution:
Enable the Workday Auto Import toggle so Cortex can automatically ingest all Workday teams and build the hierarchy based on the report’s structure.
Additional Troubleshooting:
Verify the hierarchy fields exist in the Workday report (e.g., Manager, Superior Team, Org Structure fields)
Confirm that the Workday report synced successfully and without errors
Check that no conflicting manually created teams exist in Cortex
Resources: