Files in non-default branch being omitted via Gitops although cortex-properties.yaml is properly configured

Issue:
GitOps is omitting files in a non-default branch even though the branch is listed in the cortex-properties.yaml file and the corresponding YAML file is placed correctly in the repository. The cortex-properties.yaml file is also present in the root of the main branch, but the changes are still not being picked up.

Explanation:
Processing of cortex-properties.yaml files is controlled by the Process Cortex Properties toggle inside GitOps settings. If this setting is disabled, Cortex will not evaluate or apply the configuration inside the cortex-properties.yaml file, even if the file is correctly placed in the main branch and referenced properly. As a result, GitOps will skip files or branches listed in the file. 

Solution:

Enable the Process Cortex Properties toggle so Cortex can process the cortex-properties.yaml file.
After enabling, make a minor commit to the YAML in the non-default branch to trigger reprocessing and ensure GitOps picks up the previously omitted file.

Additional Troubleshooting:

• Verify that the cortex-properties.yaml file is located in the root of the main branch

• Verify the correct branch(es) is listed in the cortex-properties.yaml

• Verify the corresponding yaml is placed in the correct filepath

Resources:

Using GitOps in a non-default branch
Using GitOps for Cortex