Customers may note that users sometimes appear in teams as members as First Last or first.last@email.com. In some cases, when using multiple team sources (such as Cortex and Workday integrations), team members might appear multiple times in the team listing.
While setting up OAuth can help define users in Cortex, users who have not logged into the application before can appear as first.last@email.com when we have not synced with the IDP.
To ensure consistent team member display when using multiple team integrations, we recommend:
- Verify that user identifiers (like email addresses) are consistent across different team sources
- Check that team integration settings are properly configured
- Ensure user profiles are properly synchronized across different team management platforms
When assigning roles to team members, use the 'roles' field in the team entity YAML configuration. This approach allows a member to have multiple roles:
x-cortex-team:
members:
- name: [Member Name]
email: [member email]
notificationsEnabled: true
roles:
- tag: [role1]
- tag: [role2]